Data - Remote

Analytics Engineer

Turn conversation data into the reporting customers use to justify the spend, and the internal numbers we use to decide what to build next.

Role at a glance

Employment type: Full time, fully remote
Hiring regions: We can hire in Pakistan, United Arab Emirates, United Kingdom
Timezone overlap: At least 4 hours of overlap with 10:00-18:00 UTC+5

Takes about five minutes. No account needed.

The work

This is the day-to-day scope of the role, not an aspirational list.

Model conversation, resolution, handoff, and conversion data into something queryable and trustworthy.

Build the customer-facing analytics that show resolution rate, deflection, and revenue influence.

Define the internal metrics for activation, retention, and expansion, and keep the definitions stable.

Investigate the questions that come up in planning instead of only maintaining dashboards.

Handle customer data with the privacy controls our policies commit us to.

Requirements

If you meet most of these but not all, apply anyway and tell us how you would close the gap.

Three or more years in analytics engineering, data engineering, or a similar role.
Strong SQL and experience with dimensional modelling.
Experience building reporting that non-technical users actually rely on.
Ability to explain what a number means and, importantly, what it does not mean.
Care about data privacy when working with customer conversation content.

Apply

A person reads every application and you will get an answer either way. There is no account to create and no portal to log into.