01
AI agent customers can trust
Answer from approved knowledge, follow your brand voice, ask clarifying questions, and hand off when confidence is low.
AI support chatbot for ecommerce teams.
Chatoly helps Shopify, SaaS, and service teams answer customer questions, recommend products or next steps, capture leads, and reduce repetitive support with source-grounded AI, human handoff, workflow automation, and conversation analytics.
No credit card required
Source-grounded answersLow-confidence handoffLead and ticket workflows
Chatoly Command Center
Live workspaceConversation inbox
Priority threads
Pricing question
AI active
Integration setup
Human
Policy question
Review
AI conversation
Website visitor
Can this answer pricing questions and hand off to my team?
Yes. Chatoly answers from your approved knowledge, recommends the right next step, and hands off with full context when the request needs a person.
Suggested action
Book demo
Source used
Pricing FAQ
Great. What happens if the AI is not sure?
Low-confidence replies go to the review queue before they reach the customer.
68%
AI resolution
+31%
Leads assisted
4s
First reply
Platform
A complete service platform, built for human and AI alignment.
Align a trustworthy AI agent, a human-ready inbox, and automations that move customers from question to action without stitching tools together later.
02
Help desk your team deserves
Keep AI and human conversations in one place with tags, quick replies, handoff context, review queues, and transcripts.
Lead
Route
Ticket
03
Automations that convert
Capture leads, recommend next steps, create tickets, route requests, and support connected commerce or booking flows without forcing visitors through forms.
What Chatoly does
Everything growing businesses need to turn conversations into outcomes.
Answer questions, guide visitors toward action, reduce repetitive support, capture leads, and show teams what to improve - all from one platform.
Answer customer questions instantly
Use product, service, policy, page, and knowledge context to respond while visitors are still engaged.
Instant answersApproved knowledgeHandoff ready
Guide visitors toward action
Recommend the right product, service, plan, or next step based on what the customer is asking and where they are.
Reduce repetitive support work
Let AI handle common questions while your team steps in for low-confidence, complex, or sensitive issues.
Show teams what to improve
Track conversations, recommendations, lead assist, AI resolution, and unanswered questions.
Solutions
AI chatbot solution pages for high-intent buyers.
Explore the use cases customers search for when they compare Shopify AI chatbots, order tracking automation, human handoff, ticket deflection, and lead capture.
Ecommerce
Shopify AI chatbot
Use Chatoly as a Shopify AI chatbot for ecommerce support, product questions, order help, returns, handoff, lead capture, and buyer intent analytics.
View solutionEcommerce
AI order tracking chatbot
Use Chatoly as an AI order tracking chatbot for WISMO questions, shipping policy answers, package tracking handoff, and delivery support workflows.
View solutionEcommerce
product recommendation chatbot
Use Chatoly as a product recommendation chatbot for ecommerce product matching, guided selling, buyer questions, bundles, and conversion assists.
View solutionCustomer support
AI support chatbot
Deploy Chatoly as an AI support chatbot for customer service teams that need knowledge answers, ticket deflection, human handoff, and analytics.
View solutionCustomer support
human handoff chatbot
Use Chatoly human handoff workflows to route low-confidence AI chats, VIP customers, angry buyers, refunds, and complex support issues safely.
View solutionCustomer support
support ticket deflection
Use Chatoly for support ticket deflection with AI chatbot answers, FAQ automation, handoff rules, review queues, analytics, and ROI tracking.
View solutionCustomer service makes or breaks brands. That's why there's Chatoly.
It's for you if…
You will not risk AI damaging customer trust
Chatoly gives you knowledge controls, review queues, handoff rules, and full conversation context so AI stays useful and accountable.
You do not want to replace your real team
Let AI handle repetitive questions while your people focus on complex, high-value, sensitive, or relationship-heavy conversations.
Your current chatbot stops at basic replies
Use recommendations, lead capture, buying guidance, and engagement analytics to turn more website conversations into outcomes.
What is included
More than a chatbot: assistant, inbox, knowledge, automations, and analytics.
Chatoly combines website chat, recommendations, knowledge, macros, human handoff, review queues, analytics, integrations, billing, and widget customization.
AI Customer Assistant
Answer questions from approved knowledge, understand customer intent, recommend next steps, and keep support available around the clock.
Faster answers for every visitor
Website Chat Widget
Add a branded chat assistant to any website, landing page, ecommerce store, or support page so visitors can get help without leaving.
Help embedded where customers are
Real-Time Conversations
Monitor live conversations, review AI replies, tag chats, use quick replies, and jump in when a customer needs a human.
AI plus human support
Recommendation Cards
Recommend products, services, plans, resources, or next steps with clear cards instead of sending visitors to search manually.
Better discovery and conversion
Action Workflows
Support lead capture, ticket creation, booking or quote requests, commerce actions for connected stores, review flows, and human escalation.
Move from answer to action
Knowledge Base
Train the assistant on FAQs, policies, docs, pages, buying guides, brand voice, and support notes so it answers from approved knowledge.
Policies in every answer
Macros & Starter Prompts
Give teams approved macros and starter prompts for common questions, product guidance, support policies, lead capture, and escalation flows.
Team-approved responses
Human Handoff Queue
Escalate complex, sensitive, or high-value conversations to your team with full context, tags, and suggested next replies.
Humans where they matter
Low-Confidence Review Queue
Route uncertain AI replies into a review queue instead of letting the assistant guess on policy, product, service, or support edge cases.
Guardrails before answers
Conversation Inbox
Give teams a dashboard inbox with conversation history, tags, quick replies, and handoff context for every chat.
One place to manage chat
Assistant Analytics
Track conversations, recommendations, lead assist, AI resolution rate, unanswered questions, and what customers keep asking.
Metrics teams can act on
AI Settings & Controls
Adjust assistant personality, model, temperature, custom instructions, review behavior, and team-approved response rules.
Control the assistant
Widget Customization
Customize branding, colors, logo, placement, greeting, business hours, messages, and the website chat experience.
Matches your brand
Billing Plans & Usage Limits
Give teams clear plans, message limits, pay-as-you-go usage, and a capped monthly spend path as usage grows.
Affordable from day one
How it works
Add the widget, teach the assistant, then let it help customers.
Chatoly starts with your business knowledge, then gives teams controls for AI behavior, widget design, handoff rules, and conversation insights.
1
Install the widget
Add Chatoly to your website, store, landing page, or support center with a lightweight branded widget.
2
Sync knowledge and context
Connect docs, FAQs, policies, pages, product data, macros, and team-approved support content.
3
Customize the assistant
Set personality, model behavior, custom instructions, widget branding, placement, colors, hours, and handoff rules.
4
Answer, automate, escalate, report
Let Chatoly help customers, recommend next steps, create tickets, hand off complex issues, and report insights.
Live demo
See how the assistant handles real customer questions.
Try sample conversations for recommendations, policies, lead capture, customer objections, and support handoff.
Try the AI website assistant
Use sample prompts for sales, support, lead capture, and handoff.
Chatoly Website Assistant
Average response: 1.2 seconds
Hi. I can answer product, service, policy, and buying questions from your website.
Can you help a visitor choose the right plan?
Yes. I can ask clarifying questions, recommend a plan or resource, cite your knowledge base, and hand off to your team when confidence is low.
Customer success
Support teams are turning faster answers into measurable growth.
Real-world outcomes across conversion lift, lead capture, response-time reduction, ticket deflection, and customer satisfaction.
"Chatoly captured high-intent visitors we used to miss after hours. We saw a measurable sales lift in the first month."
Maya Chen
Head of CX, Luma Apparel
"The AI answers pricing, fit, and policy questions instantly, then hands off complex cases with the full context."
Noah Bennett
Founder, Peak Supply
"Setup took one afternoon including compliance review. Our support team finally has breathing room during launches."
Ari Patel
COO, GlowLab
Resolution readiness
Know what Chatoly can safely automate before customers see it.
We help you identify the repetitive questions AI can cover, the edge cases that need a person, and the missing knowledge that would otherwise slow down your launch.
Top support intents mapped before launch
Knowledge gaps surfaced for your team
Handoff rules tested on risky questions
Launch target
50%+
of repetitive questions scoped for safe AI handling before paid rollout.
Pricing
Affordable plans for small and growing teams.
Start free with 50 AI messages, then upgrade to Starter, Growth, or Pro when volume grows.
Clear pricing for growing teams — free to install, paid plans start at $9/month.
Try first
Free
Testing Chatoly on a new website
$0/mo
Install the assistant, test website chat, and see how visitors use AI before upgrading.
- 50 AI messages per month
- Website chat widget
- Knowledge base for FAQs and policies
- Conversation history and analytics
Small stores
Starter
Small stores and growing websites
$9/mo
Add recommendations, policies, macros, and analytics for daily customer support and sales assistance.
- 500 AI messages per month
- Recommendation cards
- Knowledge base with advanced retrieval
- Team-approved macros and quick replies
- Conversation analytics
Most popular
Growth
Most teams building with Chatoly
$29/mo
Popular for growing teams. Includes handoff, review queues, advanced AI models, and powerful dashboard control.
- 1,000 AI messages per month
- Human handoff queue
- Low-confidence AI review queue
- Advanced AI models and settings
- AI action workflows and lead capture
Advanced
Pro
Advanced operations and large teams
$49/mo
For advanced operations. Highest message quota, priority support, custom configuration, and enterprise controls.
- 2,000 AI messages per month
- Priority human handoff
- Advanced review queue with custom rules
- Enterprise AI model selection
- Full AI action workflows with commerce integration
- Custom configuration and support
Trust and security
Security controls for modern support operations.
Protect customer data with privacy-first workflows, encryption, role controls, and compliance documentation.
Privacy-ready workflows
Consent-aware data handling, deletion workflows, DPA support, and regional privacy controls.
Encryption everywhere
TLS for data in transit, encrypted storage, scoped API keys, and careful secrets handling.
SOC 2 aligned controls
Security controls, vendor review, access logging, incident response, and compliance documentation.
Role-based access
Least-privilege permissions, SSO options, audit trails, and workspace-level agent controls.
FAQ
Common questions about AI assistance for support and sales.
Straight answers on setup, integrations, billing, human handoff, AI controls, and data privacy.
Free website install
Ready to give customers a smarter way to get help?
Install Chatoly, add your knowledge, customize the widget, and start with 50 free AI messages every month. No credit card required.
- Website chat widget
- 50 free AI messages/month
- Knowledge & widget controls
Resources
Practical guides for AI support, sales, and customer engagement.
SEO-friendly resources your team can use to launch faster and make support automation more valuable.
Setup
How to launch an AI website assistant in one afternoon
A practical checklist for adding knowledge, testing answers, setting handoff rules, and launching with confidence.
6 min readApr 18, 2026
Read articleCustomer Support
Reducing response times without making support feel robotic
Use AI automation for first-response speed while preserving human judgment on edge cases and high-value buyers.
5 min readMar 29, 2026
Read articleAnalytics
Conversation analytics that prove AI support ROI
Go beyond ticket deflection by tying AI conversations to revenue, customer satisfaction, and team capacity.
7 min readFeb 10, 2026
Read articleAI Safety
How confidence scoring keeps AI chat safe for customer-facing teams
Why per-reply confidence scores and grounded retrieval beat raw GPT for customer-facing chat - and how to evaluate any AI vendor on these dimensions.
6 min readMay 12, 2026
Read articleStrategy
How to choose the first AI chatbot workflow
A practical way to pick the first workflow so AI support launches with focus, quality, and measurable outcomes.
7 min readMay 21, 2026
Read articleAI Safety
What questions should never be answered by AI?
A clear escalation map for sensitive, high-risk, angry, account-specific, and low-confidence customer conversations.
6 min readMay 21, 2026
Read articleAnalytics
How to measure ticket deflection without lying to yourself
Ticket deflection is useful only when it reflects real resolution, not customers giving up or being pushed away.
7 min readMay 21, 2026
Read articleConversion
The best pages to place an AI chatbot on
Where AI chat creates the most value depends on whether the visitor needs support, buying guidance, or qualified follow-up.
6 min readMay 21, 2026
Read articleEcommerce
How ecommerce teams should handle refund questions with AI
Refund questions are high-volume and high-risk, which makes them perfect for structured AI support rather than loose automation.
6 min readMay 21, 2026
Read articleKnowledge Base
How to build a support knowledge base from real customer chats
The fastest way to improve AI support knowledge is to use the questions customers already ask.
7 min readMay 21, 2026
Read articleAI Safety
What makes an AI support answer trustworthy?
A trustworthy AI answer is not just confident. It is grounded, specific, useful, and willing to hand off.
6 min readMay 21, 2026
Read articleAnalytics
AI chatbot metrics every support team should track
The best AI chatbot dashboard combines speed, quality, workload, and customer outcome metrics.
7 min readMay 21, 2026
Read articleCustomer Support
How to reduce repetitive support questions before hiring more agents
Before adding headcount, remove avoidable support work from product pages, policies, docs, and chat workflows.
6 min readMay 21, 2026
Read articleEcommerce
How AI chat can help shoppers choose the right product
Product recommendation chat works best when it starts from real buyer questions and approved product knowledge.
6 min readMay 21, 2026
Read articleLibrary
A deeper library for every stage of AI support research.
Explore industry pages, integration guides, glossary definitions, and operational playbooks that connect back into Chatoly's core workflows.
26 pages
Industries
AI chatbot pages for ecommerce, SaaS, service, education, and subscription business models.
Explore38 pages
Integration guides
Workflow pages for connecting Chatoly to stores, websites, CRMs, email, and support systems.
Explore54 pages
Glossary
Plain-language definitions for AI support, customer service automation, and chat analytics.
Explore27 pages
Playbooks
Operational guides for launching, measuring, and improving AI customer conversations.
Explore