Terms for AI support chatbot customers.
The terms that apply when using Chatoly for customer support, sales, AI automation, analytics, billing, guardrails, and integrations.
Last updated
May 5, 2026
Use of service
Chatoly Assistant provides AI chat, live chat, automation, analytics, and integration features for customer support, sales, and engagement workflows. You are responsible for configuring your workspace, training approved knowledge, and ensuring your use complies with applicable laws.
Accounts and billing
Paid plans are processed through Stripe. Subscription changes, upgrades, downgrades, invoices, receipts, and cancellations are handled according to the plan selected and the billing terms accepted at checkout.
Customer data
You retain ownership of your customer content, knowledge sources, and connected integration data. Chatoly Assistant processes that data to provide the service, support integrations, improve reliability, and meet security or legal obligations.
Acceptable use
You may not use Chatoly Assistant to generate illegal, deceptive, harmful, or privacy-invasive content, or to process data without a valid business purpose and appropriate permissions.
Limitations
AI output can be probabilistic. You should configure guardrails, review sensitive workflows, and use human escalation for legal, medical, financial, or other high-risk decisions.