Privacy policy for AI chat data and customer support.
How Chatoly handles customer data, AI chat transcripts, integrations, retention, security, privacy rights, and support workflows.
Last updated
May 5, 2026
Information we process
Chatoly Assistant may process account details, contact information, chat transcripts, support settings, product catalog data, order context, and integration metadata needed to operate the service.
How information is used
We use data to deliver AI chat automation, live-agent handoff, analytics, billing, support, security monitoring, service improvement, and customer communications you request.
AI and training controls
Workspace knowledge sources, guardrails, unresolved questions, and conversation feedback help improve your assistant. Sensitive or restricted topics should be configured with escalation and review policies.
Security
We use encryption, role-based access controls, vendor review, audit-friendly workflows, and operational safeguards designed to protect customer data.
Privacy rights
Depending on your location, you may have rights to access, correct, delete, export, or restrict processing of personal information. Contact privacy@chatoly.ai for requests.