New
Confidence-scored handoff queue
Low-confidence replies are now routed to a human review queue with full sources, context, and suggested response notes.
What's new
Chatoly AI chatbot changelog and product updates.
Recent updates across AI safety, website context, semantic retrieval, connected store context, review queues, and action workflows.
Latest release
Confidence-scored handoff queue
Low-confidence replies are now routed to a human review queue with full sources, context, and suggested response notes.
Release notes
Recent product updates.
Improved
Connected-store integration upgrade
Improved product, variant, inventory, and connected-commerce context syncs for supported stores.
New
Knowledge base vector retrieval shipped
Uploaded policies, guides, return pages, and brand voice notes are embedded for semantic retrieval on every customer question.
New
Live page and context awareness
The widget now reads current page context on each message, with connected-commerce context available for supported stores.
Preview
AI action workflow previews
Added workflow support for tickets, handoff, lead capture, and reviewed commerce actions such as add-to-cart and discount requests.