Question 1

How fast can we set up the AI chat widget?

Accepted Answer

Most teams can install the widget quickly, add knowledge sources, customize the assistant, and start testing conversations from the dashboard.

Question 2

Can Chatoly use our own business knowledge?

Accepted Answer

Yes. Chatoly can use FAQs, docs, policies, website pages, product or service details, macros, and brand instructions so answers stay specific to your business.

Question 3

Can a human agent take over?

Accepted Answer

Yes. AI can escalate by intent, customer value, sentiment, or confidence score. Agents receive the full chat history and suggested next steps.

Question 4

How does billing work?

Accepted Answer

Free includes 50 AI messages per month. Standard is $5/month for 500 AI messages. Pro is $10/month for 2,000 AI messages. Pay-as-you-go usage is $0.01/message and capped at $50/month.

Question 5

Is customer data secure?

Accepted Answer

Chatoly uses encryption in transit and at rest, role-based access controls, audit logs, data retention policies, and DPA support for GDPR and CCPA.

Question 6

Can we control what the AI is allowed to say?

Accepted Answer

Yes. You can approve knowledge sources, define restricted topics, set escalation rules, and review unresolved or low-confidence conversations for training.

Question 7

How does Chatoly avoid hallucinated answers?

Accepted Answer

Every AI reply is scored for confidence. Responses below our quality threshold are automatically flagged for human review and surfaced in your handoff queue before they reach the customer. You can also restrict the AI to only answer from approved knowledge sources.

Question 8

What can the AI actually do beyond answering questions?

Accepted Answer

Chatoly supports workflows like recommendations, lead capture, ticket creation, human handoff, and commerce actions for connected stores. Teams control what the AI can do.

Question 9

Does the AI understand page or commerce context?

Accepted Answer

For connected commerce stores, Chatoly can use storefront and product-page context to make recommendations more relevant. For non-commerce websites, it uses page, knowledge, and intent context.

Question 10

How does Chatoly learn our policies, products, or services?

Accepted Answer

You add knowledge documents, pages, FAQs, macros, brand voice, product details, service details, and support policies. The assistant retrieves relevant knowledge for each customer question.

Question 11

Will Chatoly work on a custom website or ecommerce theme?

Accepted Answer

Yes. The widget is designed to work on custom websites and ecommerce themes. It loads as a lightweight script and keeps its styling scoped.

AI support chatbot FAQ for ecommerce and SaaS teams.

Common questions, straight answers.