AI controls
Approved knowledge, confidence thresholds, review queues, and channel-specific response rules.
Channels
Omnichannel AI inbox for customer support.
Chatoly brings website chat, WhatsApp Business, Instagram DMs, Facebook Messenger, and email replies into one AI-assisted support workflow with human handoff.
Channel pages
Place every high-demand channel in its own crawlable page.
Each page maps a real customer channel to Chatoly's AI answer, ticket, review, handoff, and analytics workflows.
Channel
AI for WhatsApp Business support conversations.
Teams whose customers expect fast support in WhatsApp instead of website chat alone.
Answer repetitive WhatsApp questions from approved product, policy, and support knowledge.
Escalate refunds, VIP customers, angry messages, and low-confidence replies to human agents.
Channel
Instagram DM automation for support and sales.
Brands that receive product questions, sizing questions, availability questions, and influencer-driven demand in Instagram DMs.
Answer product, delivery, return, and availability questions directly from approved knowledge.
Route purchase intent, complaints, and complex account questions to the right person.
Channel
Messenger AI support for customer conversations.
Teams that still receive high-intent support and sales questions through Facebook pages.
Answer Messenger FAQs with the same controls used across other support channels.
Route urgent, angry, VIP, or low-confidence messages to human agents.
Channel
AI email replies with support-grade review controls.
Teams that still receive high-volume customer questions through shared support inboxes.
Draft consistent email replies from approved policies, product details, docs, and macros.
Classify incoming email by intent, urgency, sentiment, and required owner.
Channel
AI website chat that connects to the rest of support.
Websites, stores, landing pages, docs, and support centers that need fast customer answers.
Answer questions where visitor intent is highest.
Recommend products, plans, docs, bookings, or next steps.
Operating model
One channel strategy, different execution rules.
The business requirement is not just more inboxes. It is consistent AI governance, escalation, and reporting across every place customers ask for help.
Human ownership
Agents receive transcripts, notes, tickets, and suggested next steps when AI should not continue.
Business reporting
Measure channel volume, AI resolution, ticket creation, revenue assist, and unresolved questions.
FAQ
Omnichannel AI inbox questions.
Short answers for buyers comparing support channels and AI automation scope.