AI support chatbot features for ecommerce and SaaS teams.
See how Chatoly brings together source-grounded AI answers, a team inbox, knowledge controls, action workflows, analytics, and handoff rules in one workspace.
AI assistant
answers from approved knowledge
Human inbox
tags, quick replies, handoff context
Action workflows
leads, tickets, reviews, commerce
Analytics
resolution, revenue assist, gaps
Product
Everything your AI assistant needs to answer, act, and hand off.
Chatoly helps teams answer faster, recommend better next steps, reduce repetitive tickets, hand off complex issues, and show what customers ask most.
AI Customer Assistant
Answer questions from approved knowledge, understand customer intent, recommend next steps, and keep support available around the clock.
Website Chat Widget
Add a branded chat assistant to any website, landing page, ecommerce store, or support page so visitors can get help without leaving.
Real-Time Conversations
Monitor live conversations, review AI replies, tag chats, use quick replies, and jump in when a customer needs a human.
Recommendation Cards
Recommend products, services, plans, resources, or next steps with clear cards instead of sending visitors to search manually.
Action Workflows
Support lead capture, ticket creation, booking or quote requests, commerce actions for connected stores, review flows, and human escalation.
Knowledge Base
Train the assistant on FAQs, policies, docs, pages, buying guides, brand voice, and support notes so it answers from approved knowledge.
Macros & Starter Prompts
Give teams approved macros and starter prompts for common questions, product guidance, support policies, lead capture, and escalation flows.
Human Handoff Queue
Escalate complex, sensitive, or high-value conversations to your team with full context, tags, and suggested next replies.
Low-Confidence Review Queue
Route uncertain AI replies into a review queue instead of letting the assistant guess on policy, product, service, or support edge cases.
Conversation Inbox
Give teams a dashboard inbox with conversation history, tags, quick replies, and handoff context for every chat.
Assistant Analytics
Track conversations, recommendations, lead assist, AI resolution rate, unanswered questions, and what customers keep asking.
AI Settings & Controls
Adjust assistant personality, model, temperature, custom instructions, review behavior, and team-approved response rules.
Widget Customization
Customize branding, colors, logo, placement, greeting, business hours, messages, and the website chat experience.
Billing Plans & Usage Limits
Give teams clear plans, message limits, pay-as-you-go usage, and a capped monthly spend path as usage grows.
Workflow
From widget install to customer insights in four clear steps.
Start with your business knowledge, then customize the assistant, widget, automations, and handoff controls.
Install the widget
Add Chatoly to your website, store, landing page, or support center with a lightweight branded widget.
Sync knowledge and context
Connect docs, FAQs, policies, pages, product data, macros, and team-approved support content.
Customize the assistant
Set personality, model behavior, custom instructions, widget branding, placement, colors, hours, and handoff rules.
Answer, automate, escalate, report
Let Chatoly help customers, recommend next steps, create tickets, hand off complex issues, and report insights.
Performance
Conversation intelligence for support and growth.
Use analytics to see recommendations, AI resolution rate, repetitive questions, unanswered questions, and where customers get stuck.
0
free AI messages per month
0/7
customer assistance coverage
0
$5/month Standard plan
0
assistant workflows included
Comparison
Why growing teams choose Chatoly.
Designed for approved knowledge, recommendations, team controls, support workflows, and useful engagement metrics from day one.
| Feature | Chatoly Assistant | Traditional chat tools | Generic chat |
|---|---|---|---|
| Platform focus | AI assistant plus human inbox | Support queue | Generic widget |
| Knowledge context | Docs, FAQs, pages, products, policies | Manual setup | Limited context |
| Sales assistance | Recommendations, lead capture, action workflows | Support replies | Text answers |
| Team control | Knowledge, macros, AI settings, handoff rules | Rules and canned replies | Few controls |
| Useful metrics | Lead assist, recommendations, AI resolution, unanswered questions | Chat volume | Basic logs |
| Pricing fit | Free, $5, $10, capped usage | Often grows quickly | Unclear usage |
Built for customer outcomes, not just chat volume.
Combines AI customer assistance with a human-ready inbox, not just a floating chat bubble.
Answers from your approved knowledge instead of guessing from broad AI knowledge.
Works across websites, service businesses, SaaS pages, education, ecommerce stores, and custom stacks.
Supports sales and support workflows like recommendations, lead capture, tickets, handoff, tags, and quick replies.
Gives teams control through knowledge, macros, AI settings, widget customization, and handoff rules.
Tracks useful engagement metrics, not just chat volume.
Affordable for small and growing teams with free, $5, $10, and capped usage options.
Solution paths
Turn features into focused AI chatbot workflows.
Move from broad product research into the solution pages most likely to match buyer intent, support volume, and ecommerce conversion goals.
Shopify AI chatbot
Use Chatoly as a Shopify AI chatbot for ecommerce support, product questions, order help, returns, handoff, lead capture, and buyer intent analytics.
View solutionAI order tracking chatbot
Use Chatoly as an AI order tracking chatbot for WISMO questions, shipping policy answers, package tracking handoff, and delivery support workflows.
View solutionproduct recommendation chatbot
Use Chatoly as a product recommendation chatbot for ecommerce product matching, guided selling, buyer questions, bundles, and conversion assists.
View solutionFAQ
AI support chatbot feature questions.
Short answers about Chatoly features, safety controls, ecommerce support, and team workflows.