Customer Success Manager
Make sure customers reach real outcomes with Chatoly, not just a successful install. Retention here is earned through results rather than check-in calls.
Role at a glance
- Employment type
- Full time, fully remote
- Hiring regions
- We can hire in Pakistan, United Arab Emirates, United Kingdom
- Timezone overlap
- At least 4 hours of overlap with customer business hours in Europe or the Middle East
Takes about five minutes. No account needed.
The work
What you will actually own.
This is the day-to-day scope of the role, not an aspirational list.
Own a portfolio of accounts from onboarding through renewal and expansion.
Help customers define what success looks like and then hold the account to that measurement.
Review assistant performance with customers and recommend specific improvements to knowledge and handoff rules.
Spot churn risk early from usage signals rather than from the cancellation email.
Bring customer patterns back to product with enough detail to act on.
Requirements
What we are looking for.
If you meet most of these but not all, apply anyway and tell us how you would close the gap.
Essential
- Three or more years in customer success or account management for B2B SaaS.
- Technical enough to help configure a product and debug a customer's setup.
- Strong written communication and comfort running structured customer reviews.
- Data literacy to interpret usage and outcome metrics.
- Directness with customers when their setup, rather than the product, is the problem.
Nice to have
- Background in customer support operations.
- Ecommerce or Shopify experience.
- Experience with AI or automation product adoption.
Apply
Apply for Customer Success Manager.
A person reads every application and you will get an answer either way. There is no account to create and no portal to log into.